Hotel Ops, automated.
One platform for everything that happens across your hotels
Open issues
Avg resolution
Reviews this week
Top rooms by issue count
Operations dashboard · room-level issue tracking across every property
Hotel Ops Is Still Done by Hand
Three places where stretched-thin teams lose time and revenue every day.
Drowning in Enquiries
Urgent leads sit unanswered while staff manually re-type the same standard quotes every day.
Issues Lost in WhatsApp
Maintenance and handover live in messages and notes — nothing tracked, nothing searchable.
Reporting Built by Hand
Reviews, leads, and KPIs stitched together monthly from spreadsheets that nobody trusts.
Everything Hotel Ops Needs, Under One Roof.
Use one. Use both. They share the same hotels, staff, and contacts.
The Operations Module
Everything that happens across your properties — in one workspace.
- Maintenance tracking with photos and full per-room history
- Room-level analytics — see which rooms cost you most
- Guest reviews scored per hotel and linked to live tickets
- Recurring issue detection when the same problem reappears
- Sales leads, handover, and inventory in one feed
- Staff workload boards with resolution-time KPIs
The Meetings & Groups Module
An AI pipeline that triages your inbox and drafts the first reply.
- AI classification across 14 categories with priority tiers
- Source-specific parsers for the major MICE platforms
- Auto-generated draft quotes from your standard pricing
- Deadline alerts on time-bound platform windows
- Revenue-at-risk view for missed and overdue enquiries
- Win/loss tracking and a daily digest
From Chaos to Clarity in 3 Steps
We Learn Your Workflow
A short call to understand where the chaos lives — which inbox, which property, which report.
We Configure and Deploy
We set up your hotels, rooms, staff, and pricing. No technical work on your end.
Your Team Gains Clarity
Issues get tracked. Emails get triaged. Reports build themselves.
Maintenance used to live in WhatsApp. Now it's tracked, linked to guest reviews, and we can see exactly how each room performs.
General Manager
Central London Hotel Group
Questions Your Data Should Already Answer.
Patterns hidden across rooms, hotels, and inboxes — surfaced as the answers you actually ask for.
Which rooms drain our budget?
Per-room heatmap by issue count, resolution time, and total spend.
Are we fixing the same problem twice?
Recurring-issue detection groups tickets and flags repeating patterns.
What do guests actually complain about?
Review topics auto-mapped against your live maintenance backlog.
How much revenue slipped this month?
Every enquiry past its platform deadline, with the value you missed.
Which sources actually convert?
Win rate, response time, and average value per platform.
Who's the team's top performer?
Workload, resolution time, and tickets closed — month over month.
Not All Emails Are Equal
Havna Inbox classifies every email by source and priority — so urgent enquiries surface before marketing noise.
Priority Tiers Across Your Inbox
Built Around Your Estate
Pricing depends on properties, modules, and team size. Get in touch and we'll put together a proposal.
Let's Talk
No hidden fees. No surprise invoices.
Always included
Less chaos. More control.
Whether it's the maintenance log or the meetings inbox — Havna makes hotel ops manageable again.